shipping policy
Delivery methods
Cooperate with logistics:
Home delivery: T-Q-Bin, Hsinchu Logistics (only in Taiwan Island)
Supermarkets: 7-11, Family Mart (Supermarket stores on Taiwan’s main island and outer islands)
Shipping Days/Regions:
1.home delivery
Delivery days / 2-3 days
Applicable area/Taiwan main island
2.supermarket pickup
Delivery days / 4-5 days
Applicable area/Taiwan main island
Mail (outlying islands)
Delivery days / 5-7 days
Applicable areas/Taiwan outlying islands
Shipping calculation
1.7-11, family pickup $63
2.Home Delivery $130
How to deal with "overdue return" when picking up goods at supermarkets
Re-shipment needs to ask the buyer to make up the re-shipment shipping fee of $63, and then re-shipment will be arranged.
If the return is not received within the time limit and the order is to be cancelled, the round-trip shipping fee of $126 will be deducted from the order amount and retained as shopping money, which can be deducted and used next time.
Shipping instructions
1. Spot goods will usually be sent after checkout (excluding the day of ordering), about 3-5 working days, excluding holidays
2. Pre-ordered items will be sent out in about 14 working days after checkout (excluding the day of order), excluding holidays
3. If there are many orders or force majeure natural disasters during festivals, shipments may be delayed
4. If you choose [Home delivery]: The actual delivery status will be determined according to the route arranged by the home delivery driver
5. If you choose [Superstore]: Please pay attention to the SMS of the arrival and pick up the goods within 7 days after the arrival. Please do not fail to pick up without reason; if there is a loss of shipping, the customer will absorb it by himself
