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Return Policy

Return policy




Return Notice



Returned goods must be unused and free from damage or failure caused by human defects. The consumer protection law guarantees that the 7-day appreciation period is only for you to hesitate and confirm whether the product meets your needs, not the trial period of the product; as in this store If you are prompted, please keep the complete original packaging (including the outer carton), otherwise returns will not be accepted.



The purchase method of <buy it back to try it on first, and don't like to return it> is not encouraged. So please make sure to make full inquiries and confirmations before making an order.

If it is an unsuitable style or size, the customer service will directly inform you that it is not recommended to buy, and provide you with the most faithful shopping advice.


Returns cannot be accepted in the following cases:


More than 7 days after receipt.
1.The product has been unpacked and used, or damaged due to human factors, such as: defaced, malfunctioned, damaged, worn, scratched, scratched, dirty.
2.The package of returned goods is damaged and incomplete, or the invoices, accessories, and gifts are missing.
3.Malicious or bulk returns.
4.The laundry has been washed or modified.




After-sales service and return policy

The returned amount will be reserved as shopping credit, which can be deducted directly for the next purchase. If you need a refund, please inform the customer service and you can handle it. If the order amount does not meet the free shipping standard after the return, the original order shipping fee will be deducted from the purchase price.

If you receive a defective or wrong product, please contact customer service to apply for a replacement within 7 days of receipt.

If the size does not match after picking up the product, please contact customer service to apply for a return within 7 days after receiving it, and then place a new order with a suitable size



return process

Log in as a member > Order Inquiry > Click on the order > Tick the items you want to return > Go to the supermarket to return the product (store-to-store) > Receive the returned product within 5-7 working days after returning the product > complete the return within 5-7 working days Operation